Reply to Reviews [Users]

Show your customers that you care by replying to their reviews. You just received a great review on SocialSurvey, Google, and/or Facebook. Now what? With Reply to Reviews, you can thank the customer by writing a public response right on the SocialSurvey.  After logging in to your SocialSurvey account, go to the Reviews/Replies tab in […]

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Reply to Reviews [Branch Admins]

By replying to reviews, you can… Thank and resolve issues with current customers Show potential customers that you care  Include keywords to help Google recognize your relevance Your end-user just received a great—or not-so-great—review on SocialSurvey, Google, and/or Facebook. Now what? With Reply to Reviews, POCs, branch admins or users can thank or apologize to the […]

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Reply to Reviews [POCs]

By replying to reviews, you can… Control who is and isn’t allowed to reply to a review Set thresholds for certain agents  Quickly respond reviews and potentially turn a bad experience into a good one Your end-user just received a great—or not-so-great—review on SocialSurvey, Google, and/or Facebook. Now what? With Reply to Reviews, POCs, branch […]

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Replying to Reviews Helps You WIN More Local Business

By replying to reviews, you can… Thank and resolve issues with current customers Show potential customers that you care Include keywords to help Google recognize your relevance A user just received a great review on SocialSurvey, Google, and/or Facebook. Now what? With Reply to Reviews, the user or an admin can thank the customer by […]

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